What I Don’t Like About Airtricity
April 21, 2009 at 1:53 pm
Their customer entry fee of €300.
I decided to go the green route and chose Airtricity as my electricity supplier. I felt noble as I passed over the 1.26 cent saving I could have gotten with Bord Gais.
But a big fail for the Airtricity website – and I’ll be interested to see if they are half as switched on as their newest competitors in their response to this.
I filled in all the required details, got all my bits of paper together for the MPRN number, even took a meter reading, then I got to the last stage “how do I wish to pay”. I don’t like giving companies I don’t know free reign to grab what they want out of my bank account, so the direct debit route was a no-no. But Airtricity obviously don’t like giving service to customers they don’t know either – because they demand a €300 deposit off me in order to become a customer.
And the language? Who wrote that?
They will give me back my deposit ‘in due course’. What is that about? Why don’t they communicate clearly why they are asking for a deposit and when I will get it back. If they stated at one of the earlier steps that they would be making this charge and why, I would have continued. But they didn’t. So now me and my huge electricity habit have pushed off.
