Choosing A Broadband Provider
August 6, 2010 at 9:09 pm
Soon to be moving to Clontarf and need to sort broadband and phone. I thought I’d share with you the reason I’ve chosen Magnet.
Digiweb
I’m currently with Digiweb on 5MB download with a cap of 30G and no free calls. Imagine my surprise to discover that all their packages now have free calls built in, or higher download, or more capacity – and not once in the last 4 years of being a customer have they told me about it! I have been paying an average of €63 a month when I could have been getting what I was getting for €54.99. The package I’m on isn’t advertised anymore and the company hasn’t communicated to me that I could be on something new and save money. It’s not as if I haven’t been in contact with them – around July 2009 when I started Simple Assembly Me Hole, I experienced a good deal of telephone problems. Another negative is that they don’t have call forwarding.
So Digiweb aren’t getting my business because they have shown more interest in hooking new customers than in keeping loyal existing ones happy.
Eircom
I’m inherently against the Big Telco and its market controlling ways, but all those ads of speeding cars over bridges are doing their trick so I gave eircom a whirl. They’re not that competitive and their customer service still sucks. I telephoned because I had specific questions not addressed on the website and it took the Indian sales person 24 minutes to deal with my queries. He kept getting interrupted by colleagues, put me on hold 3 times and found it difficult to deal with someone who didn’t fall into the category of being asked whether they were a small, medium or large user. I’d be wary of the fact that they cap your usage at 50G because I’ve heard they hit you with big charges if you go over that. Plus I don’t support the way they are being reporting users of certain sites for being bad!
Wimax
I got a bit excited when I found out I could have unlimited usage, 7MB and unlimited landline calls not just to Ireland, but to UK landlines as well! Yes I can port my number, yes they do call forwarding which Digiweb can’t, and my new home is located not far from their station. I didn’t like the €50 activation fee, but I could live with that… but then I hit Boards and came across pages and pages of people bitching about their Wimax service. So that’s a no.
Magnet
Last but not least I telephoned Magnet to see if I could get that service in my area. Great news to hear that there’s someone else on my road using the service. And what a service! A whopping 24mb, no sharing, free offpeak landline calls and 100mins of international ones (which I probably won’t even use because I’m a heavy skype user), and free tv on pc. It’s slightly more expensive at €54.99 but the hard to please Boards people have nothing but good things to say about it. Phew! Even though the price is a little more than the other contenders, it’s still less than I’ve been spending with Digiweb, so I’m saving. Find out more.
I hope this summary is helpful to you if you are considering which broadband provider to use in Clontarf Dublin 3.
