What I Don’t Like About Airtricity
April 21, 2009 at 1:53 pm
Their customer entry fee of €300.
I decided to go the green route and chose Airtricity as my electricity supplier. I felt noble as I passed over the 1.26 cent saving I could have gotten with Bord Gais.
But a big fail for the Airtricity website – and I’ll be interested to see if they are half as switched on as their newest competitors in their response to this.
I filled in all the required details, got all my bits of paper together for the MPRN number, even took a meter reading, then I got to the last stage “how do I wish to pay”. I don’t like giving companies I don’t know free reign to grab what they want out of my bank account, so the direct debit route was a no-no. But Airtricity obviously don’t like giving service to customers they don’t know either – because they demand a €300 deposit off me in order to become a customer.
And the language? Who wrote that?
They will give me back my deposit ‘in due course’. What is that about? Why don’t they communicate clearly why they are asking for a deposit and when I will get it back. If they stated at one of the earlier steps that they would be making this charge and why, I would have continued. But they didn’t. So now me and my huge electricity habit have pushed off.
Comments (3 responses)
Just moved into a new apartment and Bord Gais have sent me a letter ‘demanding’ a €400 euro deposit or a €200 (if setting up a DD at the same time). So they are not all that bad…
And to follow up on my last point – i might add that the gas is already connected. It’s just as a security deposit in case i don’t pay..
I shall investigate with The Big Switch right away. If they are charging that and NOT stating it on their website, then that’s really bad.
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